GoDaddy Complaint Mechanisms
GoDaddy is committed to helping you protect your legal rights, whether you represent a company or are an individual. GoDaddy offers numerous dispute resolution mechanisms to help address a wide range of concerns.
Select a question to see its answer:
- When will GoDaddy address a complaint about a domain name or hosted content?
- What types of complaints can be addressed?
- Do I need to name GoDaddy in the legal action I file?
- Where else can I dispute a domain registration?
- How can I obtain customer data?
- What about obtaining registrant data?
- Where can I learn more?
When will GoDaddy address a complaint about a domain name or hosted content?
GoDaddy responds to complaints it receives through its complaint resolution mechanisms and court orders. Complainants are encouraged to use the resolution mechanisms before filing legal action.
What types of complaints can be addressed without filing legal action?
GoDaddy is a very accessible registrar and hosting provider, and has created robust processes to process a wide variety of complaints. We have two separate forms for submitting complaints:
- Intellectual property for hosted content
- Digital crimes such as phishing, scams and inappropriate content
If GoDaddy isn't the web host of content and only the domain registrar, it may be unable to respond to an intellectual property complaint. However, intellectual property complaints can involve digital crimes, and in such cases, complainants can still use the digital crimes reporting mechanism.
If GoDaddy is the registrar of the domain in dispute or is hosting the content that is the subject of my complaint, do I need to name GoDaddy in the legal action I file?
No. GoDaddy will comply with any order issued by a court of competent jurisdiction regarding the final disposition of a customer's domain or website at issue, regardless of whether it is named in a dispute or legal action. After obtaining a court order regarding the domain or website, you may send it to CourtDisputes@godaddy.com for processing.
Where else can I dispute domain registration?
Domain registration or use complaints can be disputed with the domain registrant. Complaints can also be filed in accordance with ICANN's Uniform Domain Name Dispute Resolution Policy (UDRP), or through a court dispute, subject to our subpoena policy. Some domains, such as .BR and .IN, have unique Dispute Resolution Policies determined by their respective registries. Please refer to individual registries for more information.
How can I obtain customer data?
If you seek the identity or account information of a GoDaddy customer in connection with a civil or criminal legal matter, you must fax, mail, or serve GoDaddy.com, LLC with a valid subpoena, according to our subpoena policy. For criminal matters, you must be a member of the law enforcement community.
What about obtaining registrant data?
Personal information contained in registrant data is no longer displayed in our public WHOIS for privacy reasons. As an ICANN accredited registrar, however, GoDaddy has a mechanism for third-parties to request access to non-public registrant data (NPRD). This policy sets forth the general guidelines for a third-party to request access to NPRD on the basis of Legitimate Interest. If the domain has Domains By Proxy®, you can file complaints through Domains By Proxy® directly.
Where can I learn more?
Our full legal policies are available for your review at any time.