Clear a suspended payout
A suspended payout is a transaction or collection of transactions that have been flagged and are not included in your current payout. We periodically review your transactions to keep you safe from fraud and scams.
If our system flags a transaction as a potentially risky one, it will appear in the Overview section of your GoDaddy Payments Hub.
Suspended payouts won’t be included in your daily payout to your bank account until they’ve been reviewed. Our risk analysts review all flagged transactions daily. Upon review, they will either:
- Clear the transactions and release the funds by 5:00 PM Pacific Time. No action is needed from you.
- Email you about the flagged transaction(s) and ask for more details to verify the transaction. Generally, cardholder information and "proof of sale" documents are enough to clear transactions.
If you’re asked for more details, we typically complete the review within 1-2 business days after receiving your documents. Once a transaction is verified, it’ll be included in the next scheduled payout.