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Website Security and Backups Help

502 Unable to Connect to Origin Server

Sometimes when you are setting up the Web Access Firewall(WAF) that comes with Website Security, you might encounter the error HTTP 502 - Unable to Connect to the Origin Server. You will need to make an update within your Website Security settings to fix this error.

  1. Go to your GoDaddy product page.
  2. Under Website Security and Backups, select Manage next to the Website Security account you want to manage.
  3. In the menu bar, select Firewall.
  4. Click on the domain name that the firewall is configured on, and then select Settings.
  5. Select Security
  6. Make sure the option Force passing the hostname via TLS/SSL is selected and then select Save Advanced Security Options.
  8. Above your domain name, select Back.
  9. Below your domain name select Clear Cache.

It may take up to 5 minutes for these changes to take place.

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