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VPS Down for 8 hours so far, no reasons or path forward from support

I have a VPS server down at happy-trail.com. It has been down for over 8 hours now and GoDaddy is unable to provide a reason for the downtime however they have created a ticket and no further information is available. I'm wondering if any pro's here have anymore information on what the cause may be. I see the tracert dies early after be39.trmc0215-01.ars.mgmt.phx3.gdg at so perhaps it's a DNS issue? 

3 REPLIES 3
Helper VI
Helper VI

Re: VPS Down for 8 hours so far, no reasons or path forward from support

Hi @happytrails, sorry to hear that.

Can you post your VPS' IP address?

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Re: VPS Down for 8 hours so far, no reasons or path forward from support

Too late now, apparently the drive failed on the new VPS we just purchased a few months ago and we lost everything. Going to see if GoDaddy will cooperate in retrieving the files from the drive but there is a disconnect in communication between support and the employees in the data center so this is a major issue with GoDaddy hosting.

Helper VI
Helper VI

Re: VPS Down for 8 hours so far, no reasons or path forward from support

@happytrails sorry to hear that! 😞

That's awful!

 

I hope you can recover your data!

 

If you find my replies helpful, give me a like or kudo 🙂
And if I solved your issue, mark it as solution 😄