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New theme installation error

I regret to have hosting on godaddy. I am in overseas for business meeting and IT people try to install new theme. After many attempts we receive following error:

 

PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 49152 bytes) in /home/hosrec/public_html/wp-content/themes/Vertex/front-page.php on line 131

 

On the other hand, chat support is not working and I dont see any option to ask help via email. It is really annoying. I cannot reach support team. What can I do?

 

 

 

 

3 REPLIES 3

Re: New theme installation error

does anyone know how to reach email support?

 

Helper IV
Helper IV

Re: New theme installation error

you can reach through call support at https://in.godaddy.com/contact-us.aspx

Solution

Re: New theme installation error

@eakaltun 1. You change the "ini" file to increase the memory size for the uploading. 

Thanks,
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