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SmartLine caller id not showing

I have a Samsung Note 10+5g and it seems that my caller ID is not working. I have tried the following and it still is not working...

1. completely deleted the app

2. restarted the phone

3. reinstalled the app

4. called tech support and was told everything is fine.

 

I just need to understand how to get it to work again. I love this app and the money it saves me every month and just want it to work correctly. Please help.....

2 REPLIES 2
Employee

Hello @Fortys :

 

Thank you so much for reaching out with your Smartline question.  There is a setting you can choose to turn on Caller ID found within this helpful article: Troubleshoot Caller ID . Have a great week! 

I have tried all of those options and still am unable to see most names
that are in my contacts and deal with on a daily basis. I guess that I have
just decided that this is one area where Smartline lacks compared to an
actual dedicated phone line.

Jerry Ducharme
Owner, Forty's Carburetor & Auto Repair
345 Shaker Road
East Longmeadow, MA 01028
413-525-7075