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Adding a Business Name to your Smartline

Hi Everyone,

Just register on a free trier on the local number smartline. I am just trying it out and I decided to call my home phone with the new system. My new number showed on my caller ID, which is nice but not good enough. I thought it would be a good or an improved idea if my business name shows on the caller ID. Meaning: Number and your Business name shows, what do you think?

Waiting for any response. 🙂 

Andy,

CulturesConverge, LLC

1 ACCEPTED SOLUTION

Hi Everyone,

Caller ID name is a "pull" process, meaning that the phone that is receiving the call has to 'pull' the information and append the name or city. Unfortunately, the majority of cellular phone devices and carriers don't support displaying this data to mobile phones, and on landlines customers must both subscribe to the service and have a device capable of displaying it, and then rely on their carrier to check for the updated information. In our extensive experience the reliability and customer experience doesn't justify the cost to our customers.

JulietteR

View solution in original post

47 REPLIES 47
Product Team

Hello @andynj38,

 

Thanks for reaching out to us!

 

You're not alone in this request, we've had other customers requesting it as well. It is on our radar to consider offering this feature, so it would really help us if you could share why showing your Business Name as the outgoing Caller ID is important to your business and how you are using it? 

 

If you don't mind sharing with us, what kind of industry is your business in and have you used a similar service that offers this feature?

 

Thanks,

Helen

It's important to have the business name show up so the customer will answer the phone. Like the rest of us, we're worn out on telemarketers and customers will not answer the phone if they don't recognize the number or have us stored in their caller list.

Hello @Fullarmor

 

Thanks for sharing your feedback on this feature request.

 

If you don't mind sharing with us, what kind of industry is your business in and have you used a similar service that offers this feature? Also, are you calling customers that know you but possibly don't have your number stored or are you reaching out to new potentials clients?

 

Thanks,

Helen

I would also like to request this feature. I think the previous user clearly stated the obvious, people will not answer their telephone if they don't know who the call is from or if they don't recognize the number. Nobody memorizes phone numbers these days. Also if a new customer has just called your business for the first time, then left a message which you are now returning, it's doubtful they would have added your number to their contact list. Please seriously consider adding this feature. And before you ask I do mind telling you what business I'm in, I think that's irrelevant. Thank you for your attention to this matter.


@AlohaHelenwrote:

Hello @Fullarmor

 

Thanks for sharing your feedback on this feature request.

 

If you don't mind sharing with us, what kind of industry is your business in and have you used a similar service that offers this feature? Also, are you calling customers that know you but possibly don't have your number stored or are you reaching out to new potentials clients?

 

Thanks,

Helen


I can't believe you're even asking these questions at this point. People were asking for this feature six months ago. It should be abundantly clear why this is important. Are you the only person on the planet who doesn't receive calls from telemarketers and scammers?

I may go back to my old service they offer tons of features for $20 month.

Hi Everyone,

Caller ID name is a "pull" process, meaning that the phone that is receiving the call has to 'pull' the information and append the name or city. Unfortunately, the majority of cellular phone devices and carriers don't support displaying this data to mobile phones, and on landlines customers must both subscribe to the service and have a device capable of displaying it, and then rely on their carrier to check for the updated information. In our extensive experience the reliability and customer experience doesn't justify the cost to our customers.

JulietteR

View solution in original post

I don't buy it. Google Voice does it. iPlum does it.

I am sorry, but this response is unacceptable. I went with Smartline because in my long experience with GoDaddy, you make the effort to solve problems.

Many if my outgoing calls are to leads and cold contacts who do not have me in their phones, and thus do not answer when I call. I've lost 3 cases since using this service.

I really enjoy the service I receive from GoDaddy, but I wont be abke to pay bills if I can't use the number as intended. If I must leave for another service which provides caller name service, is ny number portable?

I just got my second line today and will cancel for this reason. I also made the assumption that collar ID meant do usual thing.

YoYO Pickett's

Which service is that?

I would like to request the service as well. I am at Florist and the only reason I call anyone from my Floral business SmartLine is to let them know I have a flower delivery for them and find out when they’re going to be home or if I can leave it at the front door. So when someone is celebrating an anniversary or birthday and I pick up the phone and call them more than likely they will pick up the phone realizing it’s their birthday and Florist is calling from a local number

This seems to be an obvious need / customer requirement. Is this planned or just on your radar - I am currently using the 30 day trial for my corporation.
Thx

I'm having the issue with it only displaying my phone number when calling from the Godaddy phone app. I get a lot of people that say they did not pick up the phone or was about to not pick up the phone because they thought it was a telemarketer. It also made it tough when I asked for a cedar rapids phone number but ended up getting a waterloo phone number so when the phone number shows up in a city that is 45 mins away that makes them think that it is more likely that it is a telemarketer. I was thinking that this would be a good service, but will probably cancel and just break down and get a business phone.

Having your business name show up is CRUCIAL and of UTMOST importance. If this feature isn't added, there's no way I would continue with Godaddy Smart line. already paying tons of cash on all other features, why don't you guys help us out (your loyal customers) !

It’s important so when you’re calling customers they know who is calling and answer your phone call. That’s an important feature for any business line, I’m considering switching to somebody else if you guys don’t offer it soon.

Many people WILL NOT ANSWER THEIR PHONE if they do not know who is calling...  therefore... it is VERY IMPORTANT for businesses to show their BUSINESS NAME along with the phone number when calling a customer back.

 

I own COLLECTORWIZ.COM and we receive many calls that require call back for references on antiques, sports memorabilia, etc.  ..... without knowing its Collector Wiz calling them back... they probably won't answer the phone.. thus.. creating a vicious phone call merry-go-round.. endless cycle.  😞

 

PLEASE UPDATE THIS FEATURE TO SMARTLINE  ❤️

It is important for our potential customers to see our business name. I am doing cold call from interviewed leads, if I leave a voicemail or call the customer and my Business name show. I feel people will answer tbe phone if we have spoken to them and we both agreed to a follow up call. Oh that's Thelma calling me back I need to answer her call.

Unknown numbers are rejected by my customers. And yes... it is critical to my and most other businesses. I just signed up, but I’m canceling.