Hi Everyone,
Just register on a free trier on the local number smartline. I am just trying it out and I decided to call my home phone with the new system. My new number showed on my caller ID, which is nice but not good enough. I thought it would be a good or an improved idea if my business name shows on the caller ID. Meaning: Number and your Business name shows, what do you think?
Waiting for any response. 🙂
Andy,
CulturesConverge, LLC
Solved! Go to Solution.
Hi Everyone,
Caller ID name is a "pull" process, meaning that the phone that is receiving the call has to 'pull' the information and append the name or city. Unfortunately, the majority of cellular phone devices and carriers don't support displaying this data to mobile phones, and on landlines customers must both subscribe to the service and have a device capable of displaying it, and then rely on their carrier to check for the updated information. In our extensive experience the reliability and customer experience doesn't justify the cost to our customers.
Hello @andynj38,
Thanks for reaching out to us!
You're not alone in this request, we've had other customers requesting it as well. It is on our radar to consider offering this feature, so it would really help us if you could share why showing your Business Name as the outgoing Caller ID is important to your business and how you are using it?
If you don't mind sharing with us, what kind of industry is your business in and have you used a similar service that offers this feature?
Thanks,
Helen
It's important to have the business name show up so the customer will answer the phone. Like the rest of us, we're worn out on telemarketers and customers will not answer the phone if they don't recognize the number or have us stored in their caller list.
Hello @Fullarmor
Thanks for sharing your feedback on this feature request.
If you don't mind sharing with us, what kind of industry is your business in and have you used a similar service that offers this feature? Also, are you calling customers that know you but possibly don't have your number stored or are you reaching out to new potentials clients?
Thanks,
Helen
@AlohaHelenwrote:Hello @Fullarmor
Thanks for sharing your feedback on this feature request.
If you don't mind sharing with us, what kind of industry is your business in and have you used a similar service that offers this feature? Also, are you calling customers that know you but possibly don't have your number stored or are you reaching out to new potentials clients?
Thanks,
Helen
I can't believe you're even asking these questions at this point. People were asking for this feature six months ago. It should be abundantly clear why this is important. Are you the only person on the planet who doesn't receive calls from telemarketers and scammers?
Hi Everyone,
Caller ID name is a "pull" process, meaning that the phone that is receiving the call has to 'pull' the information and append the name or city. Unfortunately, the majority of cellular phone devices and carriers don't support displaying this data to mobile phones, and on landlines customers must both subscribe to the service and have a device capable of displaying it, and then rely on their carrier to check for the updated information. In our extensive experience the reliability and customer experience doesn't justify the cost to our customers.
I don't buy it. Google Voice does it. iPlum does it.
I'm having the issue with it only displaying my phone number when calling from the Godaddy phone app. I get a lot of people that say they did not pick up the phone or was about to not pick up the phone because they thought it was a telemarketer. It also made it tough when I asked for a cedar rapids phone number but ended up getting a waterloo phone number so when the phone number shows up in a city that is 45 mins away that makes them think that it is more likely that it is a telemarketer. I was thinking that this would be a good service, but will probably cancel and just break down and get a business phone.
Having your business name show up is CRUCIAL and of UTMOST importance. If this feature isn't added, there's no way I would continue with Godaddy Smart line. already paying tons of cash on all other features, why don't you guys help us out (your loyal customers) !
Many people WILL NOT ANSWER THEIR PHONE if they do not know who is calling... therefore... it is VERY IMPORTANT for businesses to show their BUSINESS NAME along with the phone number when calling a customer back.
I own COLLECTORWIZ.COM and we receive many calls that require call back for references on antiques, sports memorabilia, etc. ..... without knowing its Collector Wiz calling them back... they probably won't answer the phone.. thus.. creating a vicious phone call merry-go-round.. endless cycle. 😞
PLEASE UPDATE THIS FEATURE TO SMARTLINE ❤️