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Obsolete and doesn't work with WordPress

For the past two months or so, I have had issues updating my WordPress (and the PHP) for this website (that I've hosted on Go Daddy for YEARS).  Today I keep getting 400 errors every time I access the Plesk dashboard. I contact Go Daddy. Their solution - to move my account to a Deluxe Plesk hosting account for a dollar more a month. Surprise -- that's the account I have. The guy spent more time trying to sell me five years of the same hosting I already have (where my WordPress install isn't working properly) than he did trying to help me fix the problem - the 400 error + the PHP so I can upgrade my WordPress to the latest version. 

 

So the question is - do I upgrade to an actual WordPress account on GoDaddy and pay a year in advance not knowing if it's going to work and just start with a fresh install? Or do I find another hosting service? Thoughts? Advice?

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Employee
Employee
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Re: Obsolete and doesn't work with WordPress

I know it has been awhile since your post but wanted to make sure you received a response. The majority of the time moving to a Managed Wordpress Hosting plan would be a great solution since it is designed to run these kind of sites and also keeps you Wordpress version up to date. The only time that isn't a good solution for a Wordpress website is if the owner wanted to have complete control over when their updates are done. I am curios if you ever tried setting up error logs/debug logs for the site so you could see more of what was going on. This has been my best friend in troubleshooting Wordpress sites and here is the instructions to do so if needed: https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/.  If you still need it here is an article on how to change the php version in your Plesk hosting: https://uk.godaddy.com/help/change-my-php-version-20309.  Hopefully everything is going much better and you don't need any of that information but please respond with any other questions.

Jena C | GoDaddy | Advanced Care | 24/7 support available at x.co/247support |

View solution in original post

1 REPLY 1
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Employee
Employee
Solution

Re: Obsolete and doesn't work with WordPress

I know it has been awhile since your post but wanted to make sure you received a response. The majority of the time moving to a Managed Wordpress Hosting plan would be a great solution since it is designed to run these kind of sites and also keeps you Wordpress version up to date. The only time that isn't a good solution for a Wordpress website is if the owner wanted to have complete control over when their updates are done. I am curios if you ever tried setting up error logs/debug logs for the site so you could see more of what was going on. This has been my best friend in troubleshooting Wordpress sites and here is the instructions to do so if needed: https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/.  If you still need it here is an article on how to change the php version in your Plesk hosting: https://uk.godaddy.com/help/change-my-php-version-20309.  Hopefully everything is going much better and you don't need any of that information but please respond with any other questions.

Jena C | GoDaddy | Advanced Care | 24/7 support available at x.co/247support |

View solution in original post