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problems with accessing mail servers

hello to all,

i am having problems with accessing mail servers. When i try to open workspace mail from browser i usually get blank page or extra slow loading. I have done traceroute to email07.godaddy.com 

 

can somebody please explain me where is the problem here?

 

Tracing route to n1plgemwbe07-v05.prod.ams1.secureserver.net [188.121.52.45]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 5 ms 6 ms 7 ms 10.37.0.1
3 7 ms 6 ms 6 ms ki-he-m-1-pc3.sbb.rs [89.216.4.172]
4 7 ms 6 ms 7 ms zr-kl-m-0-pc4.sbb.rs [89.216.6.210]
5 9 ms 9 ms 9 ms bg-tp-m-0-be110.sbb.rs [89.216.5.242]
6 11 ms 11 ms 11 ms bg-tp-r-1-hg5-0.sbb.rs [89.216.5.254]
7 11 ms 10 ms 12 ms be4995.rcr12.tsr02.atlas.cogentco.com [149.29.6.9]
8 20 ms 15 ms 15 ms be3449.ccr31.bud01.atlas.cogentco.com [130.117.1.49]
9 19 ms 19 ms 18 ms be3261.ccr21.bts01.atlas.cogentco.com [130.117.3.137]
10 18 ms 18 ms 18 ms be2988.ccr51.vie01.atlas.cogentco.com [154.54.59.86]
11 19 ms 19 ms 18 ms level3.vie01.atlas.cogentco.com [130.117.15.154]
12 * * * Request timed out.
13 94 ms 65 ms 39 ms 213.19.197.62
14 39 ms * * ae2.bbsa0107-01.ams3.bb.godaddy.com [188.121.32.9]
15 38 ms 38 ms 39 ms 188.121.32.145
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

1 ACCEPTED SOLUTION

Accepted Solutions
Super User I
Super User I
Solution

Re: problems with accessing mail servers

@cervin 

 

It looks like it's pinging out right after it leaves your ISP, then attempts to hit GoDaddy's servers but also times out.

 

It could be a simple ISP issue, which I've seen be the result of a ton of issues that get blamed on hosting companies. Crappy internet infrastructure, most likely. It could also be a myriad of other things.

 

That being said, I'd give GD a call and see if they can run some diagnostics on your email servers and determine if there's some sort of latency issue going on.



I am a GoDaddy End User - Just Like You
* Please note that I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. If you contact me via PM for help, I will give you a price quote for my personal services. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

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1 REPLY 1
Super User I
Super User I
Solution

Re: problems with accessing mail servers

@cervin 

 

It looks like it's pinging out right after it leaves your ISP, then attempts to hit GoDaddy's servers but also times out.

 

It could be a simple ISP issue, which I've seen be the result of a ton of issues that get blamed on hosting companies. Crappy internet infrastructure, most likely. It could also be a myriad of other things.

 

That being said, I'd give GD a call and see if they can run some diagnostics on your email servers and determine if there's some sort of latency issue going on.



I am a GoDaddy End User - Just Like You
* Please note that I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. If you contact me via PM for help, I will give you a price quote for my personal services. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community


View solution in original post