I am having an issue with invoices that I need to download for my accounting.
When I open my receipt it shows everything correctly, but when I hit "print" it changes the format, so it suddenly doesn't show the VAT anymore.
I am trying to save as pdf, but it's the same issue as if I just send to printer.
It does show the price without VAT (not stated that it's without VAT) and the amount paid, so I can calculate the VAT. But for accounting purposes, I need it to state clearly what's what.
And I can't just take a screenshot, as the receipt is bigger than the pop-up window.
Any explanation / solution for this?
PS. I'm Danish, dunno if that makes any difference in your systems.
Hi @robertp. Thanks for being part of GoDaddy Community!
I know that this was an issue a few years ago, but it should be working correctly now. I wasn't able to duplicate what you're seeing. Could you provide some screenshots displaying the problem you're seeing? I'd be happy to get your feedback passed on to the relevant people.
Hi @JesseW. Thanks for your reply.
Of course, your'll find them below.
"Invoice1A" and "Invoice1B" shows the invoice from the "View" popup.
"Invoice1 - Print" shows how it looks when I send it for printing or save as PDF.
@robertp - That is very odd. It looks like you're getting only one page as an option when there should be at least two. A regularly printed page would show the tax and subtotal below what you're showing and then the amounts again on the right side of the page. That's what I see when I try to save to PDF for a receipt with VAT tax. It could be related to something on your browser or system. I'd suggest trying to print using a Chrome incognito window to see if that makes a difference. You could also try another browser.
@JesseW Very odd indeed and it doesn't get less odd.. ^^
I tried in incognito with same result. Then for some reason I tried right-clicking and select print from the dropdown instead. It now shows the full first page incl. tax, but still not the second page and still not exactly pretty..
I then tried to select landscape instead and it now shows two pages, but the second is blank.
I haven't been able to try other browsers at the moment, as they don't let me scroll the preview window while the print window is open... :-/
Oh, it seems the problem is only with this one receipt! :-S
I just tried opening some other receipts and they look just fine. At least when using the Print icon - not the right-click and dropdown..