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The connection to the server failed

I followed the instructions as given at : https://in.godaddy.com/help/outlook-2013-set-up-email-24058

After entering the incoming and outgoing server, and pressing "Next" in the Add account page. I constantly get the above error specified in the images. Help.

 

 

email setup error.PNG

 

email setup error(1).PNG

 

 

 

 

2 REPLIES 2

Re: The connection to the server failed

If images are not available, this is what they say:

 

The first image:

 Log on to incoming mail server : Failed

 

The Second image :

 Log on to incoming mail server(IMAP): The connection to the server failed

 Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you  continue to receive this message, contact your server administrator or Internet service provider (ISP).

 

 

Employee
Employee

Re: The connection to the server failed

@FaizAhmed, What email service are you using for your domain? Those instructions are for workspace email, but you could be using cPanel mail or Office 365.