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Setting Up Email for Office 365 Email Essentials

I'm trying to set up email for a friends website. I admit I'm an amateur at this and I've followed all the steps in setting up the email for Office 365 Email Essentials but keep getting this error message:

___________

Undeliverable

 

p3plibsmtp02-06.prod.phx3.secureserver.net  rejected your message to the following email address:

***********@***********.com

 

The address you sent the message to wasn't found at the destination domain  etc...

__________________________________________________________________

 

I'm obviuosly doing something wrong but I don't know what. If anyone could give me some advice and a little point in the right direction I would be eternally grateful.

 

Thanks in advance.

 

GlennH.

3 REPLIES 3
Super User I Super User I
Super User I
Solution

Re: Setting Up Email

@GlennH

 

Now that they are on Office 365, the DNS record for domain in question should have a Microsoft MX server info and two Microsoft/outlook TXT records.

 

The fact you are getting a secureserver.net error indicates makes me wonder if the Microsoft records are not yet in place on the domain's DNS record.  

 

Did you check these instructions?  Then there are a bunch of videos here.

 

HTH! 😉

 

Judith
"I failed my way to success." ~Thomas Edison
New

Re: Setting Up Email

Thank you so much. You're an absolute legend.

Email is now working. I can't thank you enough.

 

Warmest regards GlennH.

 

 

Re: Setting Up Email

booony120@gmail.com