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Scan to Email

I've been trying for 3 days to get scan to email to work. I recently transferred to an 0365 account. I have no problem with my other business and it's 0365 settings. When I try it with this account, I get an SMTP email server error. "The server might be down or busy. Try again later. My business requires this to work. " Trust me, I've exhausted things like password resets, verifying settings, trying other email accounts... no luck. What next GD?