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Cannot receive email

We purchased a domain and switched over from our prior hosting (Dot5Hosting).

The website is up and running now, but the email is not working.

We cannot receive incoming emails from anyone. 

The error is: 550: Please turn on SMTP Authentication in your mail client.


The email is Office 365 through Microsoft (exchange?).


Is this because we didn't set up things on the GoDaddy side? If so, could I please get some help on how to include an already-existing email onto our GoDaddy. We have Web Hosting, if that matters (Economy Linux Hosting with cPanel).

Or is this on the client side (with their Outlook) settings?


Thanks so much you guys! This has been driving me nuts all morning.

Community Manager
Community Manager

Re: Cannot receive email

Hi @olaw. Thanks for being part of GoDaddy Community! Issues with receiving emails after a provider change like you've described usually indicates a problem with the DNS settings for your domain. My guess would be that you just need to update your domain's MX records so that they point to Office 365 servers. Check your documentation from Microsoft to see what records they need you to have. If you use GoDaddy nameservers, the links for managing MX records in this article should help you make the changes once you know what records you need.


JesseW - GoDaddy | Community Manager | 24/7 support available at | Remember to choose a solution and give kudos.