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Cannot receive email after renew

Hello,
My email and windows hosting expired, so i renewed the email only without the windows hosting , now i can send emails but i cannot receive any email.


in this link click here 

it is stated that i can purchase email(renew) without the hosting so what is the problem?
Any help ?

6 REPLIES 6
Super User III
Super User III
Solution

Re: Cannot receive email after renew

@mhelp123 

 

What is your domain - it's possible that when the hosting expired that the DNS was updated and no longer pointed to the correct MX records for your email.

 

When you say you renewed the email - is this WorkSpace email or Office 365?



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Re: Cannot receive email after renew

the domain(.com domain) and windows hosting is expired.
Office 365 email.
if i should renew the domain how to renew it separately without windows hosting

any help is appreciated.

Super User III
Super User III

Re: Cannot receive email after renew

@mhelp123 

 

So you what you should have active in your account is your domain and office 365 

 

We need to check the domain settings to confirm what the MX record is to see if it is pointed to Office 365 or not



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Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

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Re: Cannot receive email after renew

when i opened the manage emails i noticed this message
myeamil@example.com 

  1. Log in to your domain's Account Manager.
  2. Next to Domains, click Manage.
  3. On the domain you want to update, click Text Icon (Settings), and select Manage DNS.

     Note: If you have more than 6 domains in your account, just click the domain name you want to update.

  4. At the bottom of the Records section, you can add your new records.

Super User III
Super User III
Solution

Re: Cannot receive email after renew

@mhelp123 

 

Yes, if your domain expired as well as your other services you need to renew the domain as well



I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

Re: Cannot receive email after renew

ok, thank you.