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Can send but not receive email



I'm having issues receiving email. When I send a message to myself from another account, I get the following error message:

This is the mail system at host gproxy9.mail.unifiedlayer.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can
delete your own text from the attached returned message."

The domain and CPanel were hosted outside godaddy..after I returned to be hosted by godaddy I can’t receive any email…just sending


Re: Can send but not receive email

HI @tmahfouz


Thank you for your post. After reading the error and the brief description of the scenario it seems to me that the issue may be due to the DNS settings on your domain. 


For cPanel email to work properly you will need  to have the following inserted into the DNS.


A Record 

Name = mail

Points to = [I.P. Address of your cpanel]


MX record

Name = @

Point to = mail.[your-domain-name.tld]


To make these changes to your GoDaddy hosted DNS zone file, it will require that the Nameservers on your domain are pointed to GoDaddy. 


Hope this helps!



Re: Can send but not receive email

Hello All


Im hosting 2 sites and created email for the both site users.


The main site email is working propoerly can send and receive even from others i.e gmail.

For the sub domain; I can send emails but I cannot receive emails from others e.g gmail or yahoo.


The error messsage I receive when sending email from google is 

"The response was:

The recipient server did not accept our requests to connect."


Please help. I have gone through other similar threads and tried checking mx records etc     everything seems to be correct.


Thank you.


Re: Can send but not receive email

I'm having the same issue. I can receive some email but most is getting bounced. 

Re: Can send but not receive email

I unfortunately linked my email from my domain to a Gmail account. What a mistake when I tried to delete that!


Anyway, I cannot log into that Gmail account and just want to use Godaddy webmail for that domain. I can send from that domain (and receive at another email address) but if I send to my domain (email address: It is rejected saying it doesn't exist.






Re: Can send but not receive email

Hi @endlessimage


Thank you for your post. From what I can see there is no MX records resolving on the domain. This would be why you are unable to receive mail.


To resolve the issue please contact our support line to find which set of MX records will be appropriate for your email setup with GoDaddy. 


Best Wishes!



Re: Can send but not receive email

 Hi Techfly, i have the same problem and updated my dns as you say, does this look correct?


Screenshot (9).png


Re: Can send but not receive email


I'm facing the same issue, and I have these entries already in DNS, but still I can send emails but do not receive them.
When I send an email to any of my created email accounts I get an error message 

"Recipient address rejected: Access denied "


Re: Can send but not receive email

1 - go to Configure Mail Client => Manual Settings => in Incoming Server  .. copy server 

Secure SSL/TLS Settings not end in your domain
 2 - go to MX 
select your domain Add New Record

paste it in Destination

click on add new record 🙂 

test it 

3- commanded me 😄 



Re: Can send but not receive email


My Domain and setup cpanel email ( The problem is that the email can be send email but cannot receive emails. I sent mail from gmail and received the following error.


550 5.4.1 []: Recipient address rejected: Access denied []

Re: Can send but not receive email



I have a cPanel hosting for the following domain


Created an email address from which i can send emails. But when trying to send email on this address receiving following message


Message not delivered
Your message couldn't be delivered to because the remote server is misconfigured. See the technical details below for more information.
The response was:

550 Please turn on SMTP Authentication in your mail client. []:43602 is not permitted to relay through this server without authentication.

Re: Can send but not receive email

Found the solution myself, topic closed

Community Manager
Community Manager

Re: Can send but not receive email

Hey @dbalachov. Thanks for being part of GoDaddy Community! Glad you were able to solve this on your own. Please consider following up here with the steps you took to do so. Others may benefit from what you've experienced. Thanks!


JesseW - GoDaddy | Community Manager | 24/7 support available at | Remember to choose a solution and give kudos.

Re: Can send but not receive email

@dbalachov Hi, can you tell me how you solved this problem!


Thank you!