cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Go to solution

This site can’t be reached www.sitename server IP address could not be found.

Hi,

I have a main domain which is all fine but then I added a sub-domain and if you search by https:// it will bring up the sub-domain but if you search by www.subdomain name it comes up with

'This site can’t be reached

www.subdomain name server IP address could not be found.

 

  • Search Google for (subdomain)
ERR_NAME_NOT_RESOLVED
 
Please can somebody assist, many thanks
1 ACCEPTED SOLUTION
Community Manager

Hi @HeatherC14. Thanks for being part of GoDaddy Community! The term subdomain is usually used in one of two ways. Sometimes people use it to describe a domain that is hosted under another domain on a hosting plan. However, it's more commonly used to describe a DNS host at the beginning of a domain, for example, subdomain.domain.com.

 

If you are talking about the second type of subdomain, you will need to add that as a separate DNS record for "www.subdomain" in order for it to resolve online. You can either add it as a CNAME record (most common) that points to "@", or you can add it as an A Record that points to an IP address. Note that in order for the CNAME method to work, you would need to be pointing it toward the same IP as the domain name. 

 

Example:

If you want to have a site load at www.subdomain.domain, it would look like this:
wwwsubdomainDNS.png

 Hope that helps. If not, feel free to provide more information. Others in the community may be able to provide you with additional suggestions.

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

View solution in original post

1 REPLY 1
Community Manager

Hi @HeatherC14. Thanks for being part of GoDaddy Community! The term subdomain is usually used in one of two ways. Sometimes people use it to describe a domain that is hosted under another domain on a hosting plan. However, it's more commonly used to describe a DNS host at the beginning of a domain, for example, subdomain.domain.com.

 

If you are talking about the second type of subdomain, you will need to add that as a separate DNS record for "www.subdomain" in order for it to resolve online. You can either add it as a CNAME record (most common) that points to "@", or you can add it as an A Record that points to an IP address. Note that in order for the CNAME method to work, you would need to be pointing it toward the same IP as the domain name. 

 

Example:

If you want to have a site load at www.subdomain.domain, it would look like this:
wwwsubdomainDNS.png

 Hope that helps. If not, feel free to provide more information. Others in the community may be able to provide you with additional suggestions.

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

View solution in original post