cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Go to solution

Getting email with error, DNS issue - High Priority

Hi,

 

My domain pharmacyprep.com, is hosted on goDaddy and registered with Hostgator. So, I added goDaddy nameservers in Hostgator.

 

My emails hosted from G-suite. So, I added MX records, site verification TXT record, SPF record and DKIM record in goDaddy
https://www.screencast.com/t/ffBQj9KmyDy 

 

I am getting error message in my received emails, that is pharmacyprep.com mail could not verified
https://www.screencast.com/t/8cHUl9LFKxW0

So, I connected G-suite regarding the issue. At there end, all settings are fine.

Then, I connected goDaddy support on Phone from last 4 days. But they didn't gave proper response and none of them provide me any solution for the issue. 

I tested and run lookup for DNS here https://intodns.com/pharmacyprep.com
there are some warnings shown for DNS's, but support didn't tell why these are occurred and how I correct it.

Please, help me to sort out this email issue.

If you will not able to help me, as I try to sort out it from last 4-5 days and your support was not helpful, I will going to change hosting to hostgator or other.

Thanks,

1 ACCEPTED SOLUTION
Community Manager

Hi @pharmacyprep. Thanks for being part of GoDaddy Community! I'm sure that at least part of the issue is related to the SPF record you're using. You will need to update the record so that it also allows mail to be sent from secureserver.net, which is where any email sent from your web hosting would come. I found this article online that might help you compose the correct record. Hope this helps. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

View solution in original post

1 REPLY 1
Community Manager

Hi @pharmacyprep. Thanks for being part of GoDaddy Community! I'm sure that at least part of the issue is related to the SPF record you're using. You will need to update the record so that it also allows mail to be sent from secureserver.net, which is where any email sent from your web hosting would come. I found this article online that might help you compose the correct record. Hope this helps. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

View solution in original post