I need to be able to access the files and folders of my website. Normally theres a control panel but I cant seem to find one. Please can you point me in the right direction. Thank you
You'd be correct if @alioops is on a cPanel hosting plan. However, it sounds like they're actually using Managed WordPress which doesn't include a cPanel interface.
If they need access to the files within their WordPress account, then they'd need to use SFTP instead.
but I fail to see how I was supposed to glean that 'it seems they're using managed wordpress' from the initial question? I could have perhaps if I was paid support. It's very easy being absolutely spot on when having inside access.
Us that volunteer support often have to make an intelligent 🤓 guess. As someone once said about computers, garbage in = garbage out. In other words, a good answer is dependant on two things, a good question and good information.
I just try try best.
My apologies. I realize my last reply missed the mark. Didn't mean to imply anything was wrong, just that the situation might be different than it appears. In either instance I wanted to be sure anyone else reading this discussion had all options to consider in case they're encountering a similar situation on their end.
Sent you a Private Message as well.
You can double check with support I do not think managed sites have cPanel
I have recently rent a wordpress hosting server, however I cant not find the cPanel for that. Is this because the package I choose ( basic wordpress hosting) or it is because of the wordpress hosting itself. Once I have rent the standard hosting package (Linux system), and there is a cPanel.