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SSH Connection Failure

I realize that SSH is covered extensively, but after reviewing the threads and help topics my problem persists after several days of trying to solve the problem on my own.

 

When I navigate through cPanel to my SSH settings it asks me to enable SSH as laid out by the instructions here:

https://www.godaddy.com/help/enable-ssh-16102?v=1

As a note: every time I go to SSH settings it asks me to enable and the setting does not seem to hold.

 

I have created and authorized a key. I attempt to log in using the method prescribed here:

https://www.godaddy.com/help/connect-to-your-server-or-shared-hosting-account-with-ssh-4943

 

I have verified that the password I am using is correct by setting the password multiple times using the instructions here:

https://www.godaddy.com/help/reset-your-ftp-password-16011

 

All that being done, when I attempt to connect using PuTTY I get the error:

 

PuTTY Fatal Error

Network error: Software caused connection abort

 

I have attempted to connect using PowerShell to get more information and get the following:

PS C:\Users\XXXXXXXXXX> New-SSHSession -ComputerName XXX.XXX.XXX.XXX -Port 22
cmdlet New-SSHSession at command pipeline position 1
Supply values for the following parameters:
New-SSHSession : Server response does not contain SSH protocol identification.
At line:1 char:1
+ New-SSHSession -ComputerName XXX.XXX.XXX.XXX -Port 22
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : SecurityError: (Renci.SshNet.SshClientSmiley FrustratedshClient) [New-SSHSession], SshConnectionExcep 
   tion
    + FullyQualifiedErrorId : SSH.NewSshSession

I have talked to customer support, who directed me to the help files and to search for YouTube videos to ensure I am not missing a step. Having read them, executed the steps, and watched the videos I can not see anything they are doing that I have not done already.

 

Any assistance will be greatly appreciated.

8 REPLIES 8
Helper V Helper V
Helper V

Re: SSH Connection Failure

Are you able to connect via sftp like winSCP?  The most common problem I encounter using ssh is getting locked out.  Call support again and make sure that your IP is not black listed due to multiple failed attempt.

~Jan Mykhail Hasselbring Web Administrator @ wwwR.us
Email:support@wwwr.us Phone:4435-WWW R US or (443) 599-9787

Smiley Very Happy

LOL

Re: SSH Connection Failure

Yes, I am able to connect using WinSCP without issue. I will try to contact support about the IP address. Thank you for the input.

Re: SSH Connection Failure

Correction, I am unable to connect via SFTP, I was thinking FTP via SSL/TSL.

When attempting to connect via SFTP I get the same "Software caused connection abort" message as with PuTTY.

Helper V Helper V
Helper V
Solution

Re: SSH Connection Failure

Ok, your next move would be to make sure that your IP is not blocked...
~Jan Mykhail Hasselbring Web Administrator @ wwwR.us
Email:support@wwwr.us Phone:4435-WWW R US or (443) 599-9787

Smiley Very Happy

LOL

Re: SSH Connection Failure

After about 45 minutes on the phone they figured it out and got my account unblocked. Thank you very much for the advice.

Helper V Helper V
Helper V

Re: SSH Connection Failure

No problem, btw, you should take a look into passwordless ssh.  Doing a passwordless ssh has 2 major benefits, 1 - Convenience, you want have to type your password every time, 2 - Secure - if you disable password login and only allow passwordless key, you will prevent hackers from brute forcing your VPS.

~Jan Mykhail Hasselbring Web Administrator @ wwwR.us
Email:support@wwwr.us Phone:4435-WWW R US or (443) 599-9787

Smiley Very Happy

LOL
New

Re: SSH Connection Failure

I had similar issue and switching public IP address helped me to login into GoDaddy using SSH

https://youtu.be/RwV_JxA-AYI

 

Re: SSH Connection Failure

I'm having this same problem and the only thing that's helping is that I can change my ip address through a vpn app.