Blank pages after updates - Not IT Savvy

[dreimer]

I am not IT savvy, so please be kind  -  I logged into my website admin account, and did some plug-in updates. Immediately after the updates, my website stopped working.

( www.milwaukeefashionweek.com )

I am lost as to what to do to get her back up and running. Is there a step by step set of instructions somewhere, or can someone please walk me thru this?  I have tried to logging back into the admin account, and the page won't even come up.  ( milwaukeefashionweek.com/ap-admin )

Please help!

[PL281 · Accepted solution]

@dreimer 

So the issue you are having is a classic WordPress issue where a plugin doesn't update completely or there maybe a conflict with something

Step 1) Log into your cPanel and goto File Manager

Step 2) in the public_html folder, there should be an error_log file - if you select view you can scroll down to the bottom and should see something with today's date / time stamp and PHP Fatal Error.

Note this error as it can help identify what the error is (you should be able to see something like

wp-content/plugins/PLUGINNAME/...... error on line ####

Step 3) Goto the wp-content/plugins/ folder and rename the plugin mentioned in step 2 to be PLUGINNAME-DISABLED (where PLUGINNAME is the actual name of the plugin)

Step 4) Go back to your site and it "should" be back up and running with that plugin disabled

Step 5) Login to WordPress and goto plugins

On this screen you should see a message about the plugin being disabled because it wasn't found.

Now assuming you have the zip file for the plugin, I would re-upload the zip file for the plugin and then delete the version that had the error.

Also check to make sure you are running version 5.2.X of WordPress - as it has a built in recovery mode that can make doing this a bit easier

[dreimer]

Thank you so much!!