cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution

Verifying Contact Information for ICANN Validation

Hello, I have forgotten my old email password and now i want update my domain with new email address but update service Required old email confirmation.... please help me 

4 REPLIES 4
Super User I Super User I
Super User I

Re: Verifying Contact Information for ICANN Validation

@medheeraj

 

None of us here have access to your account to update your account for you. Smiley Sad

 

You'll have to contact GoDaddy support directly and verify yourself as the domain owner so they can assist you.

Judith
"All people are the same; only their habits differ." ~Confucius
Moderator
Moderator

Re: Verifying Contact Information for ICANN Validation

Hi @medheeraj

 

Upon updating the registrant email address, you will receive THREE emails:
1. email is sent to the old address
2. email is sent to the new address
3. email is sent to the account address

 

You need to approve only TWO of these, the new one and the account address. If #2 and #3 are to the same address, you will only need to approve one.

 

-TLH

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support

Re: Verifying Contact Information for ICANN Validation


@medheeraj wrote:

Hello, I have forgotten my old email password and now i want update my domain with new email address but update service Required old email confirmation.... please help me 


 

Moderator
Moderator
Solution

Re: Verifying Contact Information for ICANN Validation

Hi @billvinyard,

 

No need to verify using the old email address. You can update the registrant email then verify using that new address. Use the instructions here to make the update to the domain, then click the verify option in the domain status to resend the email to approve - if still required after your update. 

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support