How to set up an online shop in the UK

Learn how to sell online

Looking to set up an online shop? Maybe you want to move an existing business online, or perhaps you want to set up an entirely new business.

We’ll also explain how creating an online shop can be just as useful for people looking to sell services as it is for people looking to sell digital or physical products.

Whatever position you find yourself in, this guide will help you understand what steps you need to take to get your online shop up and running. But first…

Why should I set up an online shop?

Setting up an online shop is a great way to reach a wider customer base if you have an existing business, and a great way to sell a product/service if you’re just starting out.

Plus, an online shop will let you keep selling if your physical premises has to close for any reason (like we’ve seen during the recent Covid-19 lockdown).

You can even use an online shop to expand your offering  – for example a café, restaurant or bar could use its online shop to offer a delivery service. A yoga studio could use it to offer online yoga classes. There are a huge number of possibilities.

And starting an online shop can even help your business grow.

Chris Fryeer, owner of vegan pie company Magpye, said: “We found that the website and store creation tools provided by GoDaddy gave us everything we needed to build a professional web shop, within days we had taken our first order and deliveries have been ramping up since!”

“Orders have thankfully been coming in to such an extent we are now looking to move into new premises to enable us to increase production and roll out nationally!”

The cost of setting up an online shop

The cost of setting up an online shop can range from around £20 a month for a do-it-yourself website builder option, right up to tens of thousands of pounds for a top of the line, bespoke ecommerce website.

For most businesses, the DIY option will suffice.

Okay, now let’s look at how to set up a web store.

Setting up an online shop: The basic steps

Step 1: Decide what you want to sell

Step 2: Decide how you want to build your online shop

Step 3: Buy a domain name and website builder/ecommerce hosting

Step 4: Gather product/services information and photos

Step 5: Create your online shop

Step 6: Market your online shop

Step 7: Analyse and improve

Let’s take a look at each of these steps in turn, and by the end you should know enough to set up your own online shop.

Step 1: Decide what you want to sell

If you’re moving an existing business online then you’ll already have a strong idea of the products/services you want to sell. By and large, it’s very easy to move from selling a product/service from a physical shop to selling the same product/service online. There may be some logistical challenges, such as shipping and stock in the case of physical products, or delivering a service in times of social distancing.

But technology can help circumvent these issues – for example a good ecommerce package will take a lot of hassle out of processing orders, while video conferencing software allows you to offer services such as counselling or business consulting remotely.

If you’re starting a new business then things can get a little more complicated. It may be that you need to spend time identifying the niche your business to occupy before you go on to start thinking about specific products and services you need to sell.

In some cases you’ll already have a strong idea of the kind of niche you want to occupy. For example if you’re planning to launch a new business in a field you already have experience of, or if you’re looking to turn an existing hobby into a business. From here, it’s a short step to understanding what niche you’ll look to occupy, and what products/services you’ll offer.

But if you don’t have a strong idea what form your online shop will take, then you’ll need to spend time researching potential niches before you move on to deciding what products you want to sell. You can learn more about deciding on a business niche in this guide.

Step 2: Decide how you want to build your online shop

There are three main options when it comes to building an online shop:

  1. Build it yourself using a website builder
  2. Build it yourself using a dedicated ecommerce solution
  3. Have someone else build it for you using a dedicated ecommerce solution

The option you choose will depend on a number of factors, including:

  • How fast you want to get your online shop up and running
  • The size of your online shop
  • The technical skills you have
  • The budget you have
  • The rate at which you expect your online shop to grow

Let’s look at the pros and cons of each of the three options.

Building your online shop using a website builder

Website builders have come a long way in a relatively short time, and it’s now easier than ever to use one to build a fully-functioning online shop.

Pros:

  • Quick – your shop can be online in a matter of hours
  • Easy to build – website builders use drag-and-drop interfaces, so very little technical knowledge is required
  • Good for small budgets – You can expect to pay around £20 a month for a website builder package with ecommerce functionality.
  • Ongoing support – If you buy your website builder package from a reputable company, you’ll have access to a range of support to help you make the most of your product.
  • Added extras – A good website builder should offer a range of added extras including things like online marketing tools, and the ability for people to book appointments via your site.

Cons:

  • Only suitable for small to medium size online shops – A website builder online store will allow you to add a few thousand different products, which should be more than enough for the average business. But if you plan to offer more products, then you may want to choose a different route.

Building your online shop yourself with an ecommerce content management system (CMS)

If you’ve got the skills, or are willing to learn them, then building your own online shop with an ecommerce CMS is a possibility.

Pros:

  • Flexibility – If you use an ecommerce solution such as Magneto, you’ll have a huge amount of flexibly when it comes to things like features, design, look and feel, and more.
  • Scalability – If you’re planning on scaling your online shop into something big, then building your own shop with an ecommerce solution will allow you to scale things up when needed.

Cons:

  • Technical knowledge is required – A great deal of technical knowledge, in fact. If it’s not something you’ve done before, you face a steep learning curve.
  • Lack of support – If something goes wrong with your site, you may not have a source of technical support to turn to, meaning you’ll have to sort the problem yourself.
  • Time consuming – An experienced ecommerce web developer should be able to build a basic ecommerce site relatively quickly, but if you’re learning and/or are building a larger site, then expect to spend weeks (possibly longer) creating your site.

Having someone else build your online shop for you using an online shop

Web designers can offer a quality, bespoke ecommerce shop. But expect to pay a premium.

Pros:

  • Flexibility – As with the DIY option, employing a specialist ecommerce web designer will offer complete flexibility.
  • Scalability – Again, employing a designer will let you scale your online business if you need to.
  • No need for technical knowledge – After all, you’re hiring someone to do it for you.
  • Ongoing support – Many designers offer ongoing support.

Cons:

  • Cost – The cost of ecommerce web design can run into thousands of pounds (and then some.) Obviously you’ll pay less for a smaller website, but you are still likely to end up spending more than the monthly cost of a website builder.
  • Updates and support might add to the cost – Your designer is likely to charge a monthly fee if you want them to provide support for your site, and/or if you want them to update your site on a regular basis.
  • Getting your site online might take time – Although a good designer will be able to (assuming you aren’t looking to launch a very large ecommerce website) build your site relatively quickly, there are a number of steps that you’ll need to take before you get to that stage. These include shopping around and coming up with a design brief.

To sum up what we’ve just talked about: If you want to build a small-to-medium size online shop and are looking to get online quickly, then a website builder solution, like GoDaddy’s Online Store, is likely to be your number one choice.

If you have an existing website, things can get a little more complicated.

If you’re already using GoDaddy’s Website Builder, you can upgrade to our Online Store package by following these instructions.

If you’re using a different website builder service, you could see if they offer the option to upgrade to an online shop package (or switch to a provider that does).

If your existing website was created some other way, then you have two choices – explore ways you can add ecommerce functionality to your existing site, or build a new site with ecommerce functionality.

If your existing site is large and ranks well in search results then the first option is probably preferable. The second option is probably best if your existing site consists of only a few pages and you don’t get much traffic from search results.

If you decide to add ecommerce functionality to your existing site, then the path you take will depend on the way your original site was created. You may well need help from a web designer to help you achieve this.

If you decide to build a new site, then your options are the same as the ones we looked at above.

Step 3: Buy a domain name and website builder package (or ecommerce hosting)

If you decide you’re going to use a website builder then now’s the time to pick the package you want, along with a domain name that suits your business. (With some website builders, including GoDaddy’s, you’ll find that a domain name is included free for a year.)

If the website builder package you choose is truly focused on letting you create an online shop, it should come with a free SSL certificate. SSL certificates encrypt any data sent via your website, helping keep crucial things such as customer’s payment data safe from hackers.

If you decide you’re going to use a web designer, then they’ll be able to guide you through the rest of the process.

If you decide you’re going to build the site yourself, then you’ll need a domain name, a suitable ecommerce web hosting package, and an SSL certificate. (You may find a free SSL is offered with some hosting packages, so keep an eye out.)

You can search for a domain name here, see GoDaddy’s web hosting packages here, and buy an SSL here. If you need more guidance, you can learn what makes a good domain name in this guide, while this article covers picking an ecommerce hosting package, and you can learn more about SSLs and why they matter for small businesses in this guide.

Step 4: Gather product/service information and images

By now you should have a strong idea of what you’ll be selling on your website, and what platform you’ll be using to create your website.

So now’s the time to gather relevant information about your products/services ready for it to be added to your site.

This can be a relativity simple task if you sell just a few products/services, but it becomes more time consuming the more products/services you sell.

Many ecommerce website builders (including GoDaddy’s) allow you to bulk upload product details, which can be a great time saving tool. If your website builder does allow you to bulk upload details, make sure that you know what format the information needs to be in, and then make sure you collate it in that format when you first gather it. You can learn about adding product’s using GoDaddy’s Online Store platform here. And you can find how to format the information for bulk upload here.

The kind of information you’ll need to gather about your products/services will vary depending on what you’re selling. Here are some of the most common bits of information you’ll need to gather together:

Name: What is your product/service called?

Description: What does the product/service do?

Category: Categorizing your products/services will help people find what they’re looking for. Plan out your product categories in advance based on the capabilities of your chosen ecommerce platform. For example, GoDaddy’s Online Store allows three levels of categories, meaning you could set up a system which includes “Men’s clothing > Shoes > Trainers” and “Men’s clothing > Shoes > Formal Shoes”. Aim to make your categories descriptive, and organize them in a way that is logical. You can learn more about creating ecommerce categories in this guide.

Price: How much will the product/service sell for?

Options: Does the product come in more than one size or colour?

Tax details: Is the product/service taxable in the location you plan to sell it?

There may be more information you need to gather based on your product/service and your chosen platform’s requirements.

You’ll also need to gather images of your products to include on your site. Product photography is a specialised area and it can make sense to hire an expert, if your budget and the situation allows.

Here are a few product photography tips:

  • Ensure the product is well lit
  • Use a neutral background for simple product photos
  • Include multiple photos from more than one angel
  • Show the product in use if possible
  • If the product has more than one variant, include at least one photo of each option
  • Invest in editing software

Choosing photos to represent a service can be more difficult. It’s generally a good idea to aim for something like a photo of the service being delivered, or a happy customer who is willing to endorse your service. Stock photos should be avoided.

You can learn more about product photography in this guide.

Step 5: Create your online shop

You should now have everything you need to get your online shop up and running. The ins and outs of building your online shop will depend on what platform you’ve chosen, so it’s not something we can go into in depth here.

But if you’ve opted for GoDaddy’s Online Store package, you can learn how to get things set up in this guide, and of course the GoDaddy Guides are always on hand if you need any further help.

Step 6: Market your online shop

Once your online shop is up and running, you need to tell people about it.

But first, you need to ensure you can measure how your online shop is doing. One of the best ways of doing that is by installing Google Analytics.

You can set up a Google Analytics account here. If you’re using GoDaddy’s Online Store, this guide will help you setup GA on your site. If you’re using a different package, follow their guidelines.

GA allows you to access data such as: The number of people visiting your site, the ways people are finding your site, the pages people visit on your site, and more.

It’s a great way of identifying marketing channels that are working well, and those that aren’t working so well.

Once you’ve got GA installed, you can begin marketing your online shop. Here are some ideas of ways to do that.

Using GoDaddy Websites + Marketing

Before we get started looking at specific techniques you can use to market your online shop, it’s worth mentioning that if you use GoDaddy’s Online Store you will also get access to a range of marketing tools.

This includes email marketing, social media integration, and more.

Using search engine optimization (SEO)

Over the long term, SEO is a great way to attract people to your website via search engines such as Google.

But don’t expect SEO to deliver visitors overnight – expect to wait three months (or more) before your site starts to rank in Google for terms relevant to your business.

You can learn about what website keywords you should be including, and what steps you need to take to make you site SEO friendly.

Using pay-per-click advertising (PPC)

PPC is a good way to get potential customers to a new online shop, in fact it can drive traffic to a site instantly.

PPC ads can appear in places such as search engine results (including Google), social media sites, and across other websites that have joined an ad network).

Exactly where your ads appear will depend on which platform you choose to use, and which ad placements you opt for.

That’s good news. The less good news is that if you’ve never tried PPC before, the learning curve can be steep and it is possible to spend more on ads than you make in sales.

But a good PPC campaign can be the driving force behind a profitable online shop.

You can learn how to get started with PPC in this guide.

Using social media

It’s getting harder than ever to build up an organic following on social media, but it is still possible. For many visual brands (think fashion, or food, or any niche which can easily be represented in visual form) social media is a crucial source of traffic. For many other brands, social media plays a strong supporting role in everything from sales to customer support.

You can learn how to get started building a social media audience in this guide, and as we’ve already discussed above, you can also pay to advertise via social media.

Using email marketing

Email marketing is another channel that takes investment, but which pays off in the end. If you’re starting a completely new business, you’ll need to grow your email marketing list from scratch. But if you’re adding an online shop to an existing business then one of the first things you’ll want to do is let your existing email subscribers (if you have any) know about the new way to buy from you.

Why is email marketing so good? Because it lets you stay in touch with people who’ve bought from you in the past, which means you can tell them about new products, special offers, or anything else that’s happening.

You can even encourage potential customers, people who aren’t ready to buy just yet but might be soon, to sign up for your email list, giving you more chances to convert them into actual customers.

It also means you’re not relying on people finding their way back to your site via an ad or a search result or your social media posts.

To get started building your email marketing list, you’ll need an email marketing tool like the one offered by GoDaddy. (As already mentioned, if you’re using GoDaddy’s Online Store, you get this tool thrown in for free.)

You can then check out this guide for tips and advice on building an email list.

Step 7: Analyse and improve

Once you’ve started marketing your site and people have started visiting (and hopefully buying from) your online shop, it’s time to analyse and improve the way you do things.

Analysis and improvement should be an ongoing process, and the areas you focus on will depend on your website’s strengths and weaknesses, let’s look at some good places to start.

Note: To analyse and improve you’ll need at least one source of data. If you’ve set up Google Analytics, then that will provide you with a wealth of information. Also, if you’re using GoDaddy’s Online Store you’ll have access to GoDaddy InSight, which will recommend steps you can take to improve your website and marketing.

Which marketing channels work best for your business?

Do you get more customers via your Facebook ads, or Twitter ads? And how do your Google Ads compare?

If one channel is outperforming the rest does it make sense to increase the amount you invest in that area? And what can you do to improve the channels that aren’t performing so well?

Which products/services are the most popular?

If a particular product or service is proving popular, is it worth increasing the amount you spend to promote it?

Or perhaps the success is because the product/service page ranks well in search engines – if that’s the case, what can be done to improve the rankings of your other pages?

Or maybe there’s something about the layout of the popular product/service’s page that encourages more sales – do the images or product/service descriptions on other pages need to be improved to match the popular page?

And what about introducing new products/services that are similar to the existing popular product/service?

Are there any roadblocks on the path to completing a purchase?

If you’ve set up goal flow reports in GA, you’ll be able to see how customers move through your website on their way to completing their purchase.

You’ll also be able to see if a significant number of people give up trying to complete making a purchase at a certain point on your website.

If you do discover such a roadblock, you need to investigate to see what’s going on. It may be something simple like a form no longer working as it should, or it may be something less obvious such as unclear copy, or an unexpectedly high shipping charge that is putting people off.

In the case of less obvious roadblocks, it can often be a good idea to experiment to see what works and what doesn’t, something we’ll talk about more in the next section.

What can I test to identify improvements?

There’s nearly always something that can be done to improve your website or your marketing. The difficult part is finding out what that something is.

One way of doing this is by running experimental tests. This can be something as simple as running two Facebook ads which promote the same product but with different images. If one does better than the other, then that’s a strong sign that you should use that image in future Facebook ads.

You can also experiment with elements of your website. To do this, you’ll need to invest in a testing tool of some kind. Website testing is a complex area, but getting it right can be very rewarding.

Running simple A/B tests is a good place to start if you’re interested in website testing. You can learn how to get started with A/B testing in this guide.

Summing up

Hopefully you should now have a solid grasp on why and how you should set up an online shop, along with how to promote it and work towards continual improvement.

But going it alone is never easy, so if you need a helping hand the GoDaddy Guides are here when you need them.